Find the most frequently asked questions here, hoping that yours is there 😁

Our Products

Are the figures officially licensed?

Yes, all of our figures are 100% officially licensed . We work directly with authorized suppliers to ensure the authenticity of each product, so you can collect with confidence.

What types of figurines do you offer?

We offer a wide range of figurines, including:

  • Collectible figurines
  • Action figures
  • Mini figures
  • Figures to assemble

Do your products come with a display stand?

It depends on the product. Most of our figures come with a display stand, but we recommend checking the details in each item's description to be sure.

How do I maintain my figurines?

To maintain and clean PVC figurines, here are some tips:

  • Dust your figurines regularly with a soft, dry cloth, or use a soft-bristled brush to reach finer details.
  • If they are dirtier, you can use a cloth slightly dampened with warm water. Gently wipe the surface of the figurine.
  • Avoid harsh chemicals or cleaners, which could alter the paint or damage the PVC.
  • For hard to reach areas, a soft-bristled toothbrush can be used gently.
  • Do not expose your figurines to direct sunlight to avoid any discoloration, and be sure to keep them in a dry place at room temperature."

Delivery/Order

What are the delivery times?

Delivery time generally varies between 6 to 10 business days after dispatch, depending on destination and product availability.

Is it possible to track the progress of my order?

Yes, of course! As soon as your order is shipped, you will receive an email with a tracking number. You will be able to follow the progress of your order in real time using this number. We will send you regular emails to inform you of the delivery status

What are the delivery costs?

Shipping costs vary depending on your location and the shipping method selected. The exact amount will be displayed during the checkout process, before payment. We offer free shipping on orders over €10, so keep an eye out for special offers

My order arrived damaged, what should I do?

If your order arrived damaged, no worries! Contact us as soon as possible via our contact form or by email at [your email address]. Don't forget to include a photo of the damaged product as well as your order number. We will quickly find a solution, whether it's an exchange or a refund.

Payment

What are your payment methods?

We accept several payment methods to facilitate your purchases:

  • Credit/debit cards (Visa, MasterCard, etc.)
  • PayPal
  • Apple Pay
  • Shop Pay

You can choose the option that suits you best when finalizing your order.

Is my payment information secure?

Yes, your payment information is completely secure! We use advanced encryption technologies to protect all transactions. In addition, we do not store your credit card information on our site. You can buy with confidence

Do you offer any discount codes or special offers?

Yes, we regularly offer discount codes and special offers! To not miss anything, subscribe to our newsletter and follow us on social networks. We often announce exclusive promotions for our subscribers. Moreover, we offer a welcome code of -10% if you when you join our mailing list, do not hesitate

After-sales service

How do I return an item if I am not satisfied?

If you are not satisfied with your purchase, you have 30 days from receipt to return the item. Make sure it is in its original condition (unopened and undamaged). To initiate a return, contact us at contact@mangawaves.com or via our contact form, and we will guide you through the process

Do you offer a warranty on the products purchased?

Yes, we offer a warranty on our products! If you receive a defective or damaged item, contact us within 30 days of receipt and we will offer you an exchange or refund. We want you to be completely satisfied with your purchase!

What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please do not hesitate to contact us immediately at [your email address] or via our contact form. Be sure to include a photo of the product as well as your order number. We will do our best to provide you with a quick solution, whether it is an exchange or a refund.

Our Collections